Will my customers find the review request messages annoying or spammy?

ReviewFlow NZ sends just one polite request per customer, timed for when the experience is still fresh. Messages are written in natural, friendly Kiwi English with your business name up front. Response rates are typically 35-40%.

Is ReviewFlow NZ built for local Hawke's Bay businesses?

Yes. ReviewFlow NZ is built specifically for small businesses in Hastings, Napier, Havelock North, and the wider Hawke's Bay region. The messaging is written in natural NZ English and our support team is based right here in Hawke's Bay.

ReviewFlow NZ is a Google review automation tool for small businesses in Hastings and Hawke's Bay that automatically sends email review requests to customers after every job and replies to every review, helping local businesses build their Google rating and rank higher in local search.

Built for Hastings & Hawke's Bay Businesses

Your Customers Love You.
Now Let Google Know.

More Google reviews, automatically — so more Hawke's Bay customers find you first.

Book a Free Call or get a free local ranking check →

Free 30-min call

Built to Google's Review Guidelines

No lock-in contracts

+14 reviews this month

ReviewFlow NZ · Hastings Plumbing Co. Kia ora Dave, thanks for your call-out today! Got 2 minutes to leave us a Google review? It really helps us out. 🙏

Leave Us a Google Review

★★★★★

"Arrived on time, sorted the issue fast. Super professional. Would definitely use again!"

Dave H., Taradale

Google Rating 4.7

How it works

Set it up once. It runs on its own.

Three stages, and only the first one needs you. After that, ReviewFlow asks, replies, and reports on its own.

Phase 1 · One-time Setup Done with you · under 15 min

Connect your Google Business Profile

Add your customer contacts and link your profile. No coding, no IT department, no new software to learn.

Approve your review request

We write a warm, on-brand email in natural NZ English with your business name up front. You read it, tweak it, sign off.

Phase 2 · Ongoing Automation Runs on its own · nothing to do

Every customer gets asked, at the right moment

After each job, one polite request goes out while the experience is still fresh. Every customer, equally. No cherry-picking, no gating.

Reviews get a reply — your call how

When a review lands, AI drafts a reply in your tone. Approve each one yourself, or let our team handle it — your choice. Nothing robotic gets published.

Unhappy customers reach you privately

If someone's not satisfied, you're notified privately so you can put it right. They're never blocked from posting publicly.

Phase 3 · Continuous Growth Yours to watch · anytime

See your review count climb

Open your dashboard any time to watch new reviews, your average rating, and request results build month over month.

Your daily view

One review needs a look. Handle it in seconds.

Fresh reviews land here, a reply is drafted in your voice, and you approve or edit before it posts. The hard ones included.

G'day, Bay Trades Co.

One review needs your eyes this morning.

New this week

Total reviews

Average rating

Replied to

Review queue

Dave H. ★★★★★

Needs your approval

"Work itself was tidy, no complaints there. But they turned up two hours late with no phone call to say so. Left me sitting round half the morning."

Drafted in your tone · a person checks it before it posts

Fair call, Dave — that's on us. Turning up late with no heads-up isn't good enough and I've had a word with the crew about it. Glad the work held up, and next time ring me direct and I'll make sure you're first on the list.

Approve & post Edit

Bad reviews aren't hidden or gated. They surface here so you can answer them well — publicly, in your voice.

Requests going out after each job

SMS

Bay Trades Co. — cheers for today, Dave. Mind leaving us a quick Google review? [link]

A quick favour, Dave?

Thanks again for choosing Bay Trades Co. If you've a spare minute, a short Google review would mean a lot to a local team like ours.

Sample dashboard shown with illustrative data. Your results depend on your customers and how often you serve them.

Straight up pricing

Simple plans. No surprises.

Book a free call and we'll get you set up within 24 hours. No lock-in contracts.

Starter

$39/month NZD

Perfect for tradies, sole traders, and small businesses getting started with Google reviews.

Up to 50 review requests/month
Email automation
Google Review direct link
Basic ROI Dashboard
Private unhappy customer alerts
AI review reply drafts (your choice to approve)
Easy customer import
Email support

Book a Free Call

Free 30-min call · We'll set everything up for you

The honest questions

Is ReviewFlow built to follow Google's review guidelines? I don't want to risk my Business Profile.

Yes. ReviewFlow sends review requests to every customer equally — we never cherry-pick who gets asked. No incentives, no fake reviews, no gating. We stay current with Google's evolving policies so you don't have to.

I'm not that tech-savvy. How hard is it to set up?

Most customers are fully set up in under 15 minutes. Just add your customer contacts and you're ready to go. ReviewFlow is designed for busy business owners who don't have time for complicated tech, and our NZ-based support team is here if you get stuck. No coding, no IT department needed.

Will my customers find the messages annoying or spammy?

ReviewFlow sends just one polite request per customer, timed for when the experience is still fresh (typically within a few hours of a job or purchase). Messages are written in natural, friendly Kiwi English with your business name up front. Most customers are genuinely happy to help when asked nicely at the right time, and the response rates reflect that (typically 35-40%).

What happens if a customer is unhappy? Will they leave a bad review?

If a customer is unhappy, ReviewFlow notifies you privately so you can reach out and resolve it. Every customer still receives the same review request — we don't block anyone from leaving a public review.

I'm based in Hawke's Bay. Is this built for local NZ businesses or is it another overseas generic tool?

ReviewFlow is built for Kiwi small businesses. The messaging is written in natural NZ English (not American or UK English), and our support team is based right here in Hawke's Bay. We understand the local market, whether you're a tradie in Napier, a café in Havelock North, or a retail shop in Hastings.

How does the AI review reply feature work?

When a customer leaves a Google review, our AI drafts a reply that matches your tone and acknowledges what they said. From there it's your call: approve each reply yourself from your dashboard, or let our team check and post them for you. Either way, nothing robotic gets published and nothing goes live without approval.

Your Customers Love You.Now Let Google Know.