Nobody chooses a dentist casually. They read every review first.

Loyal patients rebook on trust. New patients decide on your profile alone.

A full appointment book says nothing about whether new patients can find you.

Existing patients rebook because they already trust you, they're not out there checking your profile first. New patients do nothing but check. So a practice can be completely booked and still turn away everyone searching for an emergency appointment on a Sunday night.

Google factors review count and rating into how prominent your listing is. What's written in those reviews is the part that convinces the anxious searcher once they've found you.

A practice can be completely booked and still turn away everyone searching for an emergency appointment on a Sunday night.

This applies whether the practice is in central Hastings, Flaxmere, Havelock North, Clive, Taradale or Napier. Wherever the patient is, the same profile is doing the selling before the booking even comes in.

This is not another blanket review blast

Most review tools assume you'll hand over posting entirely, which is fine for a café or a plumbing van. A health listing isn't the place for that. A drafted reply that accidentally confirms what someone was treated for, or that they're a patient at all, is a privacy problem a café reply will never have to think about.

What this does instead is the same request to everyone, sent after a completed appointment, in wording you approve once. Drafts thank the patient without confirming treatment details or patient status, and the practice reads and approves every reply before anything goes live. Posting on your behalf isn't offered here, on a health listing that stays with you.

No filtering by how the appointment went, that's what puts a profile at risk under Google's review policies, and I don't bend it for any industry.

Not a call centre. Not software you have to configure yourself. I set it up with your practice manager personally on the call, and if a patient is unhappy the practice manager is the one who gets the text before Google does. No lock-in, so if a month goes by and it hasn't earned its keep, you cancel it and that's the end of it.

How it works in a practice

Set up once with the practice manager. Nothing changes at the chair.

No filtering by how the appointment went. Every patient on the list gets the same message, and anyone unhappy can still post. That's what Google's review policies require.

Pricing for a practice, not a hospital group

One new patient who chose the practice down the road because your profile looked quiet is worth more than a year of this.

No lock-in. Month to month, and you can stop any time.

What practices ask

Other Hawke's Bay businesses I do this for

Same system, same price. What changes is who approves the reply.