Google Reviews for Hastings Heat Pump Installers

Why the quiet months cost you the busy ones

This trade runs in spikes. The phone screams through the first cold snap and again the week summer arrives. Asking for reviews is the first thing that gets dropped in a spike, which is the exact moment the most customers are going through your hands.

So the profile fills up in bursts and then sits still. Somebody comparing three installers in June is reading reviews written last February and quietly wondering whether you are still taking work.

Google counts the reviews and the rating when it works out how prominent your listing is. The customer counts something simpler. Has anyone said anything about these people lately.

Heat pump installer fitting an indoor unit in Hastings, Hawke's Bay

Searches this page is written for

heat pump installer Hastings
heat pump installation Hastings and Hawke's Bay
heat pump repair and servicing Napier
air conditioning installer Havelock North

Written for installers covering Hastings, Havelock North, Flaxmere, Clive, Taradale and Napier. Distance still decides a lot of the map pack, so this is about the areas you already drive to, not the whole East Coast.

How it works around an install schedule

One call to set it up. After that it fires off the back of your completed jobs.

1

I connect your Google Business Profile

About 15 minutes on a free call, with you or whoever runs the office diary.

2

You approve one message

One SMS and one email, in your words. Once it is set, every customer gets the same one.

3

The ask goes out after the install or the service

You mark the job done, or I import the list. New installs and annual servicing both count, and servicing is the one most installers forget is worth asking on.

4

Unhappy customers reach you first

A unit that is not heating properly turns into a one star fast. The private alert reaches you first, so you can book the return visit before it does.

Same request whether it was a straight lounge unit or a four head job that ran two days over. Sorting customers by the rating you expect is exactly what Google's review policies forbid.

Pricing for a two van operation

Starter

$39/month NZD

Fifty requests a month, SMS and email, private alerts and drafted replies. Fine for a single crew outside the spikes.

Book a Free Call

Pro

$59/month NZD

Unlimited, so a cold snap cannot cap you. Adds the full dashboard, the local pack ranking tracker, and I post the replies for you.

Book a Free Call

No lock-in. Month to month, and you can stop any time.

What heat pump installers ask

We are flat out in the cold snap. Wrong time to start?

+

Best time, actually. The DIY texting stops the week you get busy, which is when the most customers are passing through. Setup takes you off the tools for about a quarter of an hour.

Can we ask on servicing as well as installs?

+

Yes, and it is the trigger most installers forget. Servicing is what keeps the profile moving through the quiet months.

What if a unit faults later and they are annoyed?

+

You get the private alert first. If they still post, the drafted reply means a fair answer sits under it instead of silence.

Will this get my profile flagged?

+

Not with every customer asked equally and nothing offered in return.

Other Hawke's Bay businesses I do this for

Same setup for the trades you work alongside.